Privacy Policy
Last Updated: January 2026
1. Introduction
Verde Casino ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us, including:
- Name, date of birth, and gender
- Email address and phone number
- Residential address
- Payment information and financial data
- Government-issued identification documents
- Username and password
2.2 Automatically Collected Information
When you use our services, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
2.3 Gaming Information
We collect information about your gaming activities, including:
- Games played and betting history
- Deposits and withdrawals
- Bonus usage
- Account balance and transaction history
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To process transactions and payments
- To verify your identity and age
- To comply with legal and regulatory requirements
- To prevent fraud and ensure security
- To provide customer support
- To send promotional communications (with your consent)
- To improve our services and user experience
- To enforce our Terms and Conditions
4. Legal Basis for Processing
We process your personal information based on:
- Contractual necessity: To fulfill our obligations under our Terms and Conditions
- Legal compliance: To comply with applicable laws and regulations
- Legitimate interests: To prevent fraud, ensure security, and improve our services
- Consent: For marketing communications and optional features
5. Sharing Your Information
We may share your information with:
5.1 Service Providers
- Payment processors
- Identity verification services
- Customer support platforms
- Marketing and analytics providers
- Cloud storage providers
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure the safety of our users
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and assessments
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
After your account is closed, we may retain certain information for up to 7 years as required by gambling regulations and anti-money laundering laws.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your information (subject to legal requirements)
- Restriction: Limit how we process your information
- Portability: Receive your information in a structured format
- Objection: Object to certain types of processing
- Withdraw consent: Withdraw consent for marketing communications
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze site usage and performance
- Provide personalized content and advertisements
You can manage cookie preferences through your browser settings, but this may affect your ability to use certain features of our site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@verdecasino.com
- Live Chat: Available 24/7 on our website
- Data Protection Officer: dpo@verdecasino.com
15. Regulatory Information
Verde Casino is operated under a license issued by the Government of Curaçao. We comply with all applicable data protection and privacy regulations, including GDPR where applicable.